Optimizing Professional Performance

General Description

A longitudinal program focused on (1) recognizing disruptive behaviors and interactions that undermine workplace culture and teamwork and (2) building coping, communication, and teamwork skills that empower physicians to thrive in today’s tumultuous health care landscape.

Need/Gap

There are physicians who at the workplace behave in ways that are less than optimal. Generally speaking, these individuals are known by the system because they drive a lot of negativity or poor performance by others around them and are a hazard to the way health care teams should function.

Goal

To provide opportunities for self-reflection and concrete take home actions to change how physicians behave in a way that is sustainable and noticeable to themselves and others at work.  

Focus Areas

1. 

   View the Optimizing Professional Performance Flyer

   Setting the Stage
   1. The unique role of physicians in society
   2. Physician competencies
   3. The role of the team in healthcare
   4. Disruptive behavior (consequences for team, patients, and care)
   5. Personal risk factors for disruptive behavior.
   6. Specific emotions and healthcare environment (empathy, EQ, anger, conflict)


2. Actions and Techniques
1. Stress management
2. Empathy and social appropriateness
3. Assertive communication
4. Expectation management
5. Improving judgment and inputs control
6. Other conflict management techniques

Structure

The series will be delivered through a combination of weekend in-person courses at the Pennsylvania Medical Society, personalized coaching sessions, and a virtual platform for online learning, including but not limited to, discussions and reading assignments in between sessions/coaching interactions.

• Pre-course assessments*: Components must be completed to receive completion credits/certificate.
  
  
• Weekend 1 (April 5-6)*: Required Onsite Coursework at PAMED, Mechanicsburg, PA. Components must be completed to receive completion credits/certificate.
  Group in-person session which incorporates content referenced above.
  • Homework assignment end of Weekend 1*: Components must be completed to receive completion credits/certificate. Draft a commitment to (behavior) change plan.
    
    
• Individual Coaching Session #1 (between April 28-May 13)*: Components must be completed to receive completion credits/certificate.
  Review proposed commitment to change plan with coaches.
  
  
• Weekend 2 (May 17)*: Required Onsite Coursework at PAMED, Mechanicsburg, PA. Components must be completed to receive completion credits/certificate.
  Group in-person session to debrief, confirm commitment to change plans and specific behavioral outcomes.
  
  
• Individual Coaching Session #2 (between July 16-July 31):
  Review progress, challenges, next steps toward achieving desired behavioral outcomes
  
  
• Individual Coaching Session #3 (between Oct 1-Oct 15):
  Review progress, challenges, next steps toward achieving desired behavioral outcomes.
  
  
• Post-course assessments*: Components must be completed to receive completion credits/certificate.

General Program Questions or Organization Referrals: Email cmeadmin@pamedsoc.org

CME:

The Pennsylvania Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Pennsylvania Medical Society designates this other activity (Professionalism Series) for a maximum of 25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

No one involved in the planning or delivery of this activity has any relevant financial relationships to disclose.